Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how Blue Horizon Media Pty Ltd, operating as PayID Casinos Australia ("we", "us" and "our"), handles personal information collected through this website.

This website is an independent editorial and informational platform. We do not operate gambling services, accept bets, process PayID transactions, provide payment services or hold user funds.

This policy applies to visitors, people who contact us, newsletter subscribers and other individuals whose personal information we receive through our website or related communications.

Australian Privacy Principle 1 requires applicable organisations to manage personal information openly and transparently and to maintain a clear, up-to-date privacy policy that is available free of charge.

2. Personal Information We May Collect

We may collect personal information you provide directly, including:

• Your name.
• Your email address.
• Your message content when you contact us.
• Your preferences if you voluntarily subscribe to updates.
• Information supplied when reporting a technical issue, requesting a correction or submitting feedback.

We may also collect technical information automatically when you access the website, including:

• Your IP address.
• Browser type, browser version and operating system.
• Device and screen characteristics.
• Approximate geographic location inferred from IP data.
• Pages visited, referring URLs, time spent on pages and interaction events.
• Cookie identifiers, consent preferences and similar online identifiers.
• Security, diagnostics and error-log information.

We do not ask visitors to provide bank-account details, PayID identifiers, card information, cryptocurrency wallet keys, gambling account passwords or government-issued identity documents. Please do not send such information to us through forms or email unless we specifically request it and explain why it is necessary.

3. How We Collect Information

We may collect information when you:

• Browse our pages or use website functions.
• Send an enquiry through a contact form or email.
• Subscribe to an optional email update.
• Take part in a survey or submit feedback.
• Adjust cookie preferences.
• Interact with third-party technology used on the website.

We seek to collect personal information through lawful and fair methods and only where it is reasonably necessary for the relevant purpose.

4. How We Use Personal Information

We may use personal information to:

• Operate, maintain and improve the website.
• Respond to enquiries, feedback and correction requests.
• Deliver newsletters or communications you have asked to receive.
• Understand general visitor engagement and improve page quality.
• Maintain website security and detect spam, malicious activity or technical problems.
• Investigate complaints and enforce our legal rights.
• Meet legal, regulatory, accounting or record-retention obligations.
• Generate aggregated statistics that do not reasonably identify individuals.

We do not sell personal information. We do not use visitor information to determine gambling eligibility, assess creditworthiness, make financial decisions or create individual gambling profiles.

5. Cookies, Analytics and Similar Tools

We may use cookies, pixels, local storage and similar technologies. These tools can help the website function correctly, remember consent choices, measure general traffic, identify technical issues and improve content.

We may use the following broad categories:

Where required, we will ask for consent before placing or accessing optional cookies. You can review or change cookie preferences through our cookie-management tool, where available. You can also control cookies in your browser settings, although some website features may not work as intended if you block essential technologies.

6. Disclosure of Information

We may disclose personal information to service providers that help us operate the website, including:

• Web hosting and content-delivery providers.
• Cybersecurity, anti-spam and fraud-prevention services, if used.
• Website developers, technical contractors and maintenance providers.
• Legal, accounting and professional advisers.

We may also disclose information if required or authorised by law, in connection with a court order, regulatory request, law-enforcement investigation, fraud prevention or protection of our rights and users.

External websites linked from our pages are independently operated. Their privacy terms apply once you leave our website. We cannot control, and are not responsible for, their collection, use or disclosure of information.

7. International Data Processing

Some service providers we use may store or process information outside Australia. This may include data processing in the United States, the United Kingdom, the European Economic Area, Singapore or other locations where our technology providers operate.

Where we disclose information to an overseas recipient, we will take reasonable steps to assess whether the recipient can handle the data appropriately and in accordance with applicable privacy requirements.

8. Security Measures

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include access restrictions, encryption in transit, supplier controls, secure configurations, monitoring and internal procedures.

The OAIC explains that APP 11 requires reasonable steps to protect personal information and, when it is no longer needed for a permitted purpose, to destroy or de-identify it where applicable.

No online system is entirely risk-free. You should take care when sending information over the internet and avoid sharing confidential credentials through unsecured channels.

9. Retention and De-Identification

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining records, resolving disputes, managing security and complying with legal requirements.

When we no longer need personal information, we take reasonable steps to securely delete it or de-identify it, unless we are legally required to retain it.

10. Access and Correction Requests

You may ask us to provide access to the personal information we hold about you. You may also request that inaccurate, incomplete or out-of-date information be corrected.

To submit a request, contact us using the details in Section 13 (Contact Details) with the subject line "Privacy Access or Correction Request." We may ask you to verify your identity before acting on the request. We will respond within a reasonable period and explain our decision if we cannot fulfil a request.

11. Privacy Complaints

If you have a concern about our handling of your personal information, please contact us first so we can investigate:

Privacy Officer: Sarah Mitchell
Postal address: Level 6, 15 Grenfell Street, Adelaide SA 5000, Australia

Please include enough detail for us to understand the issue. We will acknowledge your complaint and aim to respond within a reasonable time.

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.

12. Updates to This Policy

We may update this Privacy Policy as our website, services, technologies or legal obligations change. The most current version will be published on this page, and the "Last updated" date will be revised accordingly.

13. Contact Details

Entity: Blue Horizon Media Pty Ltd
Address: Level 6, 15 Grenfell Street, Adelaide SA 5000, Australia

Last updated: September 2026